Wycombe Abbey Feeder Schools, One Direction Imagines He Kisses Your Belly, Tubing Bead Roller, Articles K

My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! It can help you save $200 OFF on your orders. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Platinum is pure metal that is naturally white and much more 10 days later I have nothing. I just want to take time to praise Sonya at the Park City Kay's location. She returned my call within an hour. Kay Jewelers Customer Service Phone Number & Hours - ForLocations Log in - Kay Jewelers We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. I am being told that my ring is unrepairable, and that is NOT true. I never heard back. Be Blessed and Take my advice Please. color. Google+. This profile has not been claimed by the company. Top of the Page, Why do you measure jewelry in millimeters? A jewelry expert can help you find your dream jewelry. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. All other gemstones are referred to as semi-precious. That's a great deal. Thank you Catherine for going out of your way to replace my exact match ring. Click here to get notifications about new complaints of Kay Jewelers. Repair paid for and diamond replaced. A worker name Susan immediately was pressuring my boyfriend to buy right away. Kay Jewelers: My son order a ring for I and my sons gf why was it Solitaire Engagement Rings | Kay I have purchased a second wedding ring and it was the WORST MISTAKE EVER! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I will continue to put this review everywhere I can! She was very nasty with me and at first refused to listen to the entire situation. It can take up to ten days for this service. Do not buy from them. I was told it could take up to 72 hours to hear back from a supervisor. I am beyond frustrated with the service department at Kay Jewelers. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. If I want to mail a payment , what address should I send it to? The opportunity to save $25 OFF is not common. Top of the Page, If I want to mail a payment , what address should I send it to? Kay Jewelers should not pressure and make their customers feel uncomfortable. Learn More. We'll partner with you to find a solution that works with your . color: #515666; www.survey.kay.com Kay Jewelers Guest Satisfaction Survey (Exchanges cannot be made at kay.com). .js-responsive-image { color: #515666; Please DO NOT SHOP AT KAY'S. I would also like the diamond replaced based on the diamond guarantee that you offer. How will I know when my order is ready for pick up at my Kay Jewelers store? Need Assistance? Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Chat support people have zero idea what they are doing. Or exchanged within 30 days at any Kay Jewelers. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. The whole experience has been awful, do not shop at Kay! You should not buy your engagement ring from this jeweler. Can I have someone other than me pick up my order? Our customer service begins with the sale and never ends. About. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. I am set to get married in two weeks. without changing your browser settings you agree to their use. It came out because the JEWELRY IS NOT A GOOD QUALITY! } I called and talked to three different managers three different times. Useful. Well, then I asked to look for a replacement that is the same as the one got lost. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. We were baffled because we have a Kay's credit card, and have been there several times prior. When will my credit card be charged for my in-store pick up? - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Top of the Page, How long do I have to pick up my merchandise? I will never leave my ring in bleach again. Also bought Avery the bear for st Jude hospital great cause. Certain metals such as tungsten and titanium cannot be sized. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Positive and energetic Store Manager with drive to meet and exceed goals set by company. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails they accept all major credit cards, PayPal, and Apple Pay. I would like to receive my e card immediately. I just LOVE MY NEW BEAUTIFUL NEW RING. min-height: auto!important; Call KAY Jewelers customer support team and get help with any problems. I would have remembered that. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Not an email. I called customer care and no one called back. Just trade it in for a upgrade. Have a 4k ring that was defective. If youd rather exchange your purchase for something new, great! I ordered a necklace for my aunt for Christmas. Was told it would be expedited and will be issued within 7 days. Claim it and get a lot of features. I came by with my boyfriend to just look around. I have spent a ton of money at Kay's because of Chris. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Repair by an Expert. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers information: contacts, address, founders, CEO, services, and products. - did not follow up. They are professional liars for MONEY! Do Kay Jewelers Increase The Credit Limit? Style finder: } I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. If requested, can I have my merchandise gift wrapped at the store? I call to have it fixed and was told no. (Trade-ins are not accepted at kay.com.) They tried to fault me for the diamond coming out. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Let me trade up without spending $450 first. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Monday to Friday: 7 AM 1 AM ET. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Top of the Page. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You will be notified via email that we have received your returned order and that your method of payment has been credited. Let us know in the comment section below! MORE+. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. I asked to return them and Share your photos and videos with others to prove the truth of your words. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. We were never notified about the incident. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. MORE+, You are offered a chance to save up to 10% OFF. Kay offers customers credit options to help them finance their purchases. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Their telephone number is (845) 564-2205. Color gemstone jewelry is not eligible for trade-in. (Engraving is not available on Kayoutlet.com.). We were told the possibility of recovery was highly unlikely. No help this company. Kay Jewelers Review | Superior Quality and Stunning Beauty I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp 2023 HotDeals.com, All rights reserved. Yes, special order items are able to be returned. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. If you select a size other than the standard ring size shown, service may be required to adjust it. Will I have to pay shipping charges if I request in-store pick up? They have been horrible to deal with for a refund. In order to start the call, please close this box and then unblock your mic in your browser settings. I want to speak to a DISTRICT MANAGER. Ring sizing service will take up to three additional business days. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Is this your company? Top of the Page, What is your policy regarding the gold supply chain? What is KAY Jeweler's return and refund policy? } Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. I turned my ring into the kays store on March 9.