This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. The hotel gave me a refund for our room even though it was too close to the show date, he says. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. We help fans get to more games, enjoy more laughs, and rock out at more shows. How can you get a full refund from Trainline? A full-service national event ticket marketplace. I purchased tickets to an event that has been canceled due to the coronavirus. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Credits expire on December 31, 2022. There are mice in my vacation rental! No, Vivid Seats will not grant you a refund for postponed events. Did you find it helpful? It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Please note, the ticket price may be higher than the face value that appears on the ticket. Please keep your tickets in a safe place. We are the sole interpreter of this sites intended and acceptable use. Event organizers apparently hoped to keep the ticket money. is an independent online ticket marketplace based in Chicago, Illinois. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. . Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Email Delivery . How to Get a Refund for All Your Tickets - Vulture All sales are final; there are no cancellations, returns, or exchanges. Himbergers case is about more than a company that tries to keep your money. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Vivid Seats Settlement - Home If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Do Not Sell or Share My Personal Information. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Whats going on here? Event date, times, venue and subject matter (collectively Event Details) may change. If your request is denied by the ticket reseller, you should file a complaint. *Sorry, there was a problem signing you up. I want a $1,100 refund for my Samsung electric stove. Additionally, Vivid Seats was named No. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. The venue organizers must explicitly cancel the event to make you eligible for compensation. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. You will receive notice via email if your event has been canceled. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. State arbitration laws do not govern in any respect. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Class Period: September 29, 2016 to April 1, 2021. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Why is it taking so long to get a cruise refund? GILFORD, N.H. . If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Check out our directory. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews Can I get my 173,116 Chase Ultimate Rewards points refunded? In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. If your show hasnt announced a new date yet, please hold on to your tickets. We are not always notified if a show is postponed, rescheduled or cancelled. Sit back and relax while we do the work. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. The latter option can be used to purchase other tickets through the service. . But it isnt. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. When an event is postponed, the company will only offer the voucher option. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Yes VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. It depends. Can I get a refund for this rescheduled show from Vivid Seats? Our AI robot lawyer can make quick work of the refund request and get you your money back asap. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? You do not have to do anything to receive this credit. Accordingly, you consent to injunctive or other equitable relief for such violations. Sorry we couldn't be helpful. She lost her engagement ring in a rental car. Unfortunately, no. DoNotPay can help you sue the company in small claims court. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. For more information, see the settlement website. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Most complaints are from ticket billing and delivery issues. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. You\'ll receive the next newsletter in your inbox. Oh, Loosey! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. So why is it holding on to Himbergers money? There was absolutely no way to talk to a human. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Things you buy through our links may earnVox Mediaa commission. Ive written several stories about shows that kept getting postponed. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats.
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