To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . 2 0 obj When will I receive my club of support merchandise pack? We'll now show you the tickets which have been allocated to you based on your selections. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. This refers to the various levels of ticket types on offer; e.g. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace If magnified, the display may be blurry. %PDF-1.5 Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. 4. Can I request a refund if I accidentally selected the Refundable tickets option? In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Your barcode number can also be found via your online account here. However, some events will have unreserved seating where it is first in, best seats. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. The example above is for an adult barcode. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Can I use more than one Ticketek Gift Voucher in the same transaction? If your location is not recognised, National content will be displayed. ezyTicket - your ticket is emailed to you in PDF format. Write a review Ask a question. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Please wait a few seconds for it to load. This can be accessed using the 'Share and Save' button on the mobile ticket. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. How will I know when my content is personalised? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Upgrading Member Access via Ticketek (AFL) - Collingwood FC The website only allows one invitee from a group to purchase at a time. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Proof of purchase may be required for any refund or exchange. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Why does Ticketek want to access my Facebook details? SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 You will receive an Order Confirmation via email immediately. How do I make a wheelchair or Accessible Seating booking? My Ticketek Ticket Delivery. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). No. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Can I delete the details of my saved credit or debit card? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. You are responsible for knowing the contact details of all attendees in your group. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Are there any events I can't use my Ticketek Gift Voucher for? Select an event category type from the Genre drop-down menu and click 'GO'. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Ticketek Australia Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? You are required to present your credit/debit card and photo I.D. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Many businesses act as Ticketek Agencies throughout the country. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Can I change to Refundable tickets after I've bought my tickets? If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. What happens if my tickets do not arrive in time? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Where can I find my AFL Membership number? How do I subscribe to receive My Ticketek emails and/or SMS? Ticketek Australia Questions | ProductReview.com.au The transaction limit is 10 at both Marvel Stadium and the MCG. Visit the Ticketek Groups page for more information. Where do I select Mobile Ticket delivery? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Why does the app ask to use your current location the first time it's opened? There are so many people queued up outside the MCG, waiting to get in. The mobile number provided will be sent your mobile ticket/s 8. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Gift Vouchers can be purchased for specific events when available. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Change My Location You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Will the Mobile Ticket scanners at venues work through phone covers? How do I gain entry to the venue using Passbook? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Why is there a time limit when I buy tickets? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Version 5.22 B82 R0 You can select a quantity of tickets in more than one price type e.g Adult, Child etc. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. FAQs 2023 | AFL Membership To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Yes, if you don't log in you will see a selection of national events. Requesting a password reset during the on-sale will use your time limit. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Member Ticket Redemption Information | Adelaide Football Club Tickets will be available to purchase, once onsale, through Ticketek. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Ticketek acts as agent for the Seller in the sale of all tickets. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Please ask your friend to check their junk mail. Are Refundable tickets offered on Gift Voucher sales? You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. "The @Ticketek _AU app has crashed - right before Ed Sheeran. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. How do I add my mobile tickets to the Ticket Wallet? How long are my friends seats placed on hold? If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Refunds must be requested no more than 60 days after the event date. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. No, there will not be a priority system in place for AFL Members dining in 2023. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Can I still access the full site on my phone if I need to? If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Invitee B starts purchasing two seats from hold. Limitations on number of tickets purchased. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. What does General Admission (GA) mean? Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. PDF Official Stray Kids Collector Ticket FAQ There are over 20 circumstances you may request a refund. Tap "Add to Passbook" at the bottom of your mobile ticket. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia You can log in with your email address and password to access member only content. They must present the relevant concession documentation at point of purchase and upon entry to the ground. On some occasions seats are released closer to the event. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. There was a spelling mistake in the email address entered. How do I purchase a Ticketek Gift Voucher? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Freestyle Kings tickets | Tours and Events | Ticketek Australia How can I get Ticketek to sell tickets to my event? Yes - there should be no issue using a phone that has a clear screen protector. Invitee A starts purchasing two seats from hold. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. www.accc.gov.au. The MCG does apply an additional transaction fee. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. No, the credit card pre-fill feature simply gives you the option to save your card details. Will mobile tickets be removed from the Ticket Wallet after an event? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. I've been invited to purchase held seats by my friend, how many seats can I purchase? This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. What happens if my phone is out of battery or my network coverage is low when I get to the venue? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Their barcode will then be on their homepage. Ticketek routinely mismanages ticket processing which should be simple. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? You may also wish to consider taking out a relevant insurance policy to . PDF CONCESSION & JUNIOR POLICIES - Ticketmaster endobj All rights reserved. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Ticketing | FAQs | ICC Sydney Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Find out more about. More information relating to mobile ticketing will be communicated in the lead up to the season. Please note there maybe no replacement for General Admission tickets. In most cases, tickets must be returned to the place where they were purchased. 4 0 obj Check your billing and account details. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Your confirmation email will include all of your delivery details, plus your customer information. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Ticketek Marketplace - Buy and Sell Tickets Some pages may contain a virtual tour and a seating map for that venue. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Invitee A changes their mind and does not proceed with their purchase. Tour dates Ticketek is selling for the following venues only. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Venue/City Box Office - collect tickets when you arrive in New Zealand. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. How do I find my tickets once they are in Passbook? Ticketek recommends that you select Registered Mail for these events where available. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Ticketek Terms and Conditions of Sale. For more detailed instructions on reserving a seat, please see our help page here. Discover New Events. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Can I buy tickets if I am based overseas? The Ticketek app was also reportedly glitching, stopping people from . Can I forward my Mobile Ticket to a friend? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Group discounts may be offered but do not apply to all events. Terms & Conditions of Sale | Ticketek NZ How do I arrange for a new membership card to be sent out? No, we cannot refund the additional charge for the Refundable tickets. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia
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