Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Initial Response milestone- You only need 1 criteria. That proved to be incorrect. Thanks a lot because I asked SF support and got this answer which did not help me much. I was convinced I was missing something and racked my brains over it. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ask Question Asked 2 years, 8 months ago. Ive always thought this was pretty cool. I had figured that out in order to build the macro. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. The custom email button I made was visible instead but was not approved by the Trailhead check. Also, I've included Entitlements in the console. I am not sure whether its correct or not. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Thank you! Please guide me on this.Thanks. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Did you check the little box to activate the entitlement process? Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Anyone studying for their Service Cloud consultant certification. Book Now. Any advice?Thanks in advance! I add wrong queue to Presence Statuses but I still have the same issue. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I am having trouble with step 4. My brother has started to play with me! Enter the billing service credentials in the custom setting. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. You may want to jot down notes as you read the requirements. Sales at Lychee shadow Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I even tried to create a new playground and start over (that only made things wose). As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. R&D, A project with Daddy: My favorite daily process! I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! "Not able to figure out what is wrong here. Help with Superbadge Service Cloud Specialist step 4. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. I have created data categories and Subcategories and have activated.But have issue with the above error. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. All reactions. . This is my journey- a normal kid by day- a Trailhead explorer by night. It has to be so simple. That is why I referred to the question that was asked to you before on May 31st. This is my journey- a normal kid by day- a Trailhead explorer by night. I've had it take up to 24 hours :(. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Confused? Did you perform any particular action to get the email available on the console ? Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Challenge 1 Configure Outbound Application and Integration Security. read more, Youre going to think Im totally pathetic for writing about this!!! Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Any ideas that can help me? Billing Topics (Billing_Topics) with Payments and Reimbursements. For example, Basic vs Premier support. When it works it plays a sound to tell you that a case has been assigned to you. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. This superbadge in specific helps building reusable granular components. This is a fun challenge - if you are, like me, a total Service Cloud novice. Ensure you create the Cloudy Weather Resolution automated action. You write beautiful things. The free lemonade offer worked! Ask Question Asked 2 years, 8 months ago. I have enabled the knowledge user check box in the user profile. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. i could pass the challenge, so great to have some experts available like you! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? rebecca@capstorm.com. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hi All,Im struggling to complete challege 6. By clicking Sign up for GitHub, you agree to our terms of service and #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Hi there,I am struglling with sataus update within a macro. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. hey,yes it was, i figured out after you replied. Glad you solved the problem! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Prework and Notes. Start in setup. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Even after setting up support proc and presence status. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. And it's a little trickybut you can find out if you google it:). I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. How would you enable people to select cases from an organised list? :), I am unable to solve this. I am right now @ step 6. hope to finish the superbadge now soon.!!! HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. What should I do? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Help with Superbadge Service Cloud Specialist step 4 Grab a pen and paper. I'll take a look as soon as Trailhead is back up! Review the steps to create the 'Cloud Technical Team Support Process'. nay help is much appreciated. (might not matter)The biggie- violation action- Does need to be dynamically assigned. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. What can I attach to help diagnose what I am still missing? Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Tnx, hmmmm What you have sounds correct. Hello. Configure a named credential and remote site according to the specifications outlined in the business requirements. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Are you sure it is about that? Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Usually this is due to some pre-existing configuration or code in the challenge Org. Selling with Sales Cloud Specialist Superbadge - YouTube Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Tonight's challenge involves the creation of two processes. I am getting this below error. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Trailhead Baby any idea? We can't find the 'Customer Case Team' role. We recommend using a new Developer Edition (DE) to check this challenge. Service Cloud Specialist Superbadge - YouTube Did you start with a clone of the correct profile? Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. This is really a tricky one. This error stumped me for a while as well. Do you have "Billing Topics" as a top data category with the 2 sub categories? not sure how to troubleshoot this tho..@_@, hmmm! I've been in this challenge for hours now. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Wait 24 hours then re-create the process. I have enabled the knowledge user check box in the user profile. 3 new items on utility bar. privacy statement. Open a Case in the service console.2. Would you like to share some details of your current configuration? Does this help? for Challenge 7. Use Lightning Knowledge to create a knowledge base for better customer service. and me too!! If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Nice and informative blog! 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Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. It's a picklist. Did you check the values? I have the Milestones field in the page layout too. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. It is very attractive and impressive. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I'm STILL hacking away at this error message. @MM - thanks for your time. Don't be worried if you are updating several page layouts plus the console app. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Sign in After editing the service console, you might have to edit the new profiles. Does it work? Modified 2 years, 1 month ago. (jealous? I was able to work out a solution, I will outline it below. Hope this solves it for you too. But trailhead gives an error message back. Was this badge FUN or what?! Coild you please help me out? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". If not, I'm happy to take a look at the details of your macro if you would post them as a comment. "Im not able to add instructions in the macro. Or rename a standard one? This, like all superbadges, requires a careful read through the instructions prior to any clicking. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned I'm whole again. This is my current version name. Ask Question Asked 2 years, 8 months ago. You cannot customize its label or logo". Has any code been used with your org? Sounds like an easy oops! Could you share some details of what you have? Some changes are done at Challenge 2. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. We can't find a field called 'Question Long Text Area'. Hi fixed it. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Thank you for your time and response. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. here is the complete guide for designers that will increase your knowledge. I have the same problem, I have the same problem, could you solve it? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. The worst error! I'm at a loss as to what I could be missing. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. I dont see any check box under layout properties of Knowledge. Service Cloud Specialist Superbadge Challenge 2 Question Ensure you group report results correctly. " R&D, A project with Daddy: My favorite daily process! The macro itself is working fine. I have created data categories and Subcategories and have activated.But have issue with the above error. Does anybody have a moment to help? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. :) I'd reconsider that time trigger. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. My problem was that I had 2 users with the same name: Ada Balewa. This comment has been removed by the author. Thanks for your advice and help. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I fixed it, it was a really stupid mistake. Create the Cloudy Technical Team support process! The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Something is blocking the challenge checker from fully running. Excellent article and with lots of information. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Also, my email-to-case and email on demand are checked. Still stuck? Thanks!!! Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. please help. Hello Trailhead Baby! Service Cloud Specialist Superbadge - 1,2,3 - Blogger Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I hope that you feel inspired. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I am stuck on challenge 5. Could you share what you have for your dashboard/report/etc and I'll take a look! Youll need to enable this whole feature before you start I wont give away what its called! Ensure you create 'Billing Topics' for Knowledge." Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang.
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